SFCC for the developer-ready OOTB organization
Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, …
Starting at $4 per month
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What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
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Popular Features
- Product catalog & listings (31)8.686%
- Product management (31)8.383%
- Visual customization (32)8.282%
- Product variations (32)7.979%
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $4 per month
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- Competitors
- Tech Details
- FAQs
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Salesforce Commerce Cloud Video
Salesforce Commerce Cloud Overview Demo | Salesforce
Salesforce Commerce Cloud Integrations
- Coveo Qubit
- Acquia Digital Experience Platform
- Bronto Marketing Platform (discontinued)
- CrowdTwist
- part of Oracle CX Marketing
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Salesforce Commerce Cloud starts at $4.
KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.
Reviewers rate Bulk product upload highest, with a score of 8.8.
The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(451)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
April 14, 2021
Salesforce give our sales team the extra force we need
Salesforce Commerce Cloud is being used across the whole organization globally, from my knowledge. It tracks all our accounts, deals, agreements, pipeline, and contacts. I am in the sales department and I know for certain everyone in my department uses it. Finance, legal, and all management, our global sales support team uses it as well.
- Helps me keep my pipeline up to date and organized
- I use it to forecast my future months opportunities
- The integration with DocuSign keeps giving me an error and isn't working well recently
- Sometimes it requires multiple steps to do something (to close lost an opportunity requires 3 fields to be complete)
- It would be great if there is a way to mass update things (moving the close date to next month for example)
April 07, 2021
Whistles, Bells and a whole lot of headache.
We attempted to use [Salesforce Commerce Cloud] but due to Salesforce cantankerous pricing structure and falsification of information from their salespersons, we scrapped the implementation before launch. It was originally intended to help us with online and walk-in sales from existing or potential customers. We had hoped it would address the number of steps employees needed to take to [fulfill] orders. We were looking to automate a lot of it via Commerce Cloud.
- The ability to schedule & tie unique items to customer data.
- Everything costs extra. [I feel] the sales pitch does not include or tell you about the thousands you will have to shell out in addition to their licensing fees to get what you have been showcased. [I believe] it's a racket.
- Nothing exciting or different about the product other than its maintenance on the site post-launch (from what I have seen. We scrapped before launch).
- Salesforce makes you work with a 'partner', which [I believe] is another layer to their pricing lie. Not only are you paying SF, but also, [I feel] some unknown, unchecked, free-to-scam 3rd party that SF recommends to do the work for their platform.
My whole company uses Salesforce in order to leverage task tracking and manage customer/client relationships. We find it very helpful to use this platform across our different departments so we can streamline what each department is doing such as the sales or marketing teams. It has been beneficial in completing projects and goals on time and we have increased our productivity in each department using Salesforce Commerce Cloud. eCommerce is a booming industry and this type of CRM helps us stay organized!
- Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
- Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
- Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
- Since we are a niche market, some of the integrations the software has for our target audience aren't widely available.
- Sharing revenue as a small business can be a little tough on off sale times; we recommend adding a functionality for small B2C businesses.
- A chat - it would be great to add in a quick chat function for team members to speak quickly on when addressing an issue or new idea.
March 05, 2019
Best retail ecom hosted platform
It supports our retail ecom business in US and Canada. It is planned to support global expansion. We host a website with our 4 brands listed as separate storefronts but allow for a combined check out process. We use BM for controlling the content as well as the promos and coupons used on the site. We are connected to CyberSource for credit card and PayPal payments as well as using SVS for gift card processing. We will be expanding this ecom to other countries in Asia and European markets.
- Great platform for ecom
- Good management tools with business manager
- Cost is higher than most of this type
- Allow for this to be used for B2B websites
- Add the ability for an OMS system to support WMS processing
February 07, 2019
using this for a decade
Currently just for the eCommerce organization as a back-end platform solution. We share data across the organization, but do not use SF as a CRM system.
- Back-end platform integration with Demandware. SFCC didn't really touch or update the integration that would have disrupted current customers.
- Access to subject matter experts within the SalesForce organization. Great to run ideas by, speak about new innovations and work on BETA programs.
- Documentation across all areas needed on their platform. Open forums allow you to work with and brainstorm with other experts.
- Need responsive platforms for people to quickly work on the go
- Quicker feedback from account managers
- Better training (for free for new company employees)
Score 4 out of 10
Vetted Review
Verified User
Demandware is our eCommerce Platform. It is currently being used by the Digital team. One of the best benefits is the time to launch the site to the market: it's quicker than other heavy body platforms such as ATG, IBM Commerce etc.
- Quick implementation
- Reduced cost to implement the full ecomm site
- Easy catalog, price and promo maintenance
- Add on cost for every feature: there is nothing exciting about Demandware other than ease of maintenance once the site is launched. Any added functionality costs more and more.
- Order management: Currently there are no inventory or order management features in Demandware. It relies on feeds coming to it on a periodic basis. It gets tricky when an item is sold on multiple channels and the inventory picture is changed even before the next feed is out to Demandware. These scenarios are very common and result in many more cancellations than usual. Having an Order management (OMS) will help having more control over inventory and orders.
- Multi-channel capability is completely missing.
March 21, 2014
Glimpse of Demandware
Score 9 out of 10
Vetted Review
Verified User
Demandware is utilized on a massive scale across the entire Deckers Outdoor Corporation. From IT, Front-End, to Marketing and Merchandising, Demandware has streamlined our e-commerce business tremendously. Demandware was already the e-commerce platform of choice when I got on board with Deckers. The software's ability to quickly span across locales and reach as many customers worldwide is a huge win. From a developer's standpoint, it is overall a very flexible platform and has many capabilities that fall in line with my methodologies.
- Flexible and interchangeable cartridges allow for enhanced functionality between multiple sites.
- Resourcing locales makes it easy for language conversion and cross country marketing.
- Business Manager is easy to extend and make functional for non-techies.
- The API can always use improvement.
- The javascript could be streamlined into a more modular framework based approach.